Brief results of the collaboration:
Located in Bouillon (Belgium), the customer is a restaurant specializing in Belgian and French cuisines. Founded in 2007, the business is close to a variety of tourist attractions, such as museums and galleries.
Hospitality was one of the most affected industries by the COVID-19 pandemic in Europe. For almost a year, the majority of restaurants remained closed. To resume operations, businesses have to comply with multiple regulations by local governments. At the moment, Belgium prohibits dine-in due to a greater virus spread indoors. For instance, the World Health Organization reports the SARS-CoV-2 virus to survive in the air for up to 16 hours. This way, air disinfection is crucial to preventing the virus spread and its accumulation on the surfaces, where it can live for days.
As Belgium was to soften the lockdown measures in May 2021, the customer planned to reopen. Aiming to put safety measures in place, the business turned to Altoros to implement a technology-driven system that would automate disinfection scheduling, as well as enable transparency over the process for guests and employees.
To date, there are two major ways of air disinfection: ultraviolet C (UVC) lamps and plain ventilation. Being somewhat harmful, UVC lightning cannot be utilized in a dining area, while guests are at a restaurant. In its turn, plain ventilation is simply inefficient against viruses. So, it was important to find a working alternative and properly allocate the safety measures on premises.
At the same time, manual cleaning of surfaces was still to be performed. As managers either relied on paper-based scheduling or assigned tasks by a word of mouth, it led to the lack of process transparency and proof of work.
Stage 1. To ensure proper allocation of safety measures, the team at Altoros analyzed the restaurant floor plan and identified the places with the highest traffic: dining area and restrooms. Based on Alarta, a safety and compliance platform, Altoros delivered a turn-key air disinfection system to install at the facility. The customized solution comprised recirculators and UVC lamps coupled with a cloud storage, a web dashboard, and a mobile app.
To maximize the efficiency of air disinfection and reduce time spent on it, the engineers advised to locate two recirculators in the dining area. This helped to conduct a full-cycle air disinfection in an hour. As recirculators combine a ventilator with UVC lamps protected by a special shield, the disinfection is completely harmless for visitors/employees and does not affect regular business operations. Furthermore, the recirculators are ozone-free emitting no disturbing gas-like smells. In the restrooms, UVC lamps with motion sensors were installed to enable disinfection only when there was nobody inside.
Stage 2. To automate cleaning schedule, the developers delivered a cloud-based web system that enables restaurant managers to assign table cleanups and monitor the progress in real time. The app also provides reports on completed cleanings, their number and type, as well as recirculators/UVC lamps active time or stand-by.
Stage 3. Then, the team at Altoros built a mobile version of a web app for cleaners to report the cleanup completion by scanning QR codes placed at each table, while the system tracks time spent on each activity. Using those very QR codes, guests could view which table had been cleaned and fill out the questionnaire about the measures in place. Finally, the engineers made it possible to track how many QR code scans were made by guests. All this contributed to understanding a customer satisfaction level and interest in the implemented safety measures.
With a smart air disinfection system, the restaurant was able to reopen and resume operations, as soon as the Belgium government softened the lockdown restrictions. Thanks to a proper allocation of recirculators and UVC lamps, the business reduced a full-cycle air disinfection to just a hour and insured 99% protection from viruses. Through automation of cleaning routine (task assignment, progress monitoring, reporting, etc.), the customer reduced costs associated with manual processes by 15%, enabling employees to focus on their job. The turn-key system also provided transparency into the implemented safety measure for the guests, helping the restaurant to retain its habitues and attract new ones.
Watch the video by TV Lux (in French) about the project's implementation.
Platform
Amazon Web Services
Programming languages
Java
Frameworks and tools
Spring Boot, Spring MVC, Hibernate, NGINX, Angular, Chart.js, WebSocket, Swagger, Maven 3, FFmpeg, Twilio
Data stores
Amazon S3, Amazon RDS
99%
air disinfection
1 hr
for restaurant disinfections
15%
less costs on manual routine
Alexey Betimirzaev
Chief business development officer, Alarta
a.betimirzaev@altoros.com+1 (559) 640 71414900 Hopyard Rd. Suite 100 Pleasanton, CA 94588
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Below, you will find a list of the rights you are subject to. Please note that some of the enlisted rights may be limited for the requests, which expose personal information of another individual who is subject to the very same rights for privacy. In such a case, we will not be able to satisfy your request for data deletion if it contains information we are eligible to keep by law.
The right to be informed and to access information. You have legal rights to access your personal data, as well as request if we use this data for any purpose. Complying with our general policy, we will provide you with a free copy of your personal information in use within a month after we receive your request. We will send your information in use via a password-protected PDF file. For excessive or repeated requests, we are eligible to charge a fee. In case of numerous or complex requests, we are eligible to prolong our response time by as much as two additional months. Under such circumstances, you will be informed about the reasons of these extensions. In case, we refuse to address a particular request, we will explain why it happens and provide you with a list of further actions you are eligible to proceed. If shall you wish to take further action, we will require two trusted IDs from you to prove your identity. You may forward your requests to our Data Protection Officer (dpo@altoros.com). Please provide information about the nature of your request to help us process your enquiry.
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The right to erase, or "the right to be forgotten". Under this principle, you may request us to delete or remove your personal data if there is no solid reason for your data continued processing. If you would like us to remove you from our database, please e-mail dpo@altoros.com. The right to be forgotten may be brought into force under the following reasons:
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If we have disclosed your personal data in question to third parties, we will inform them about the restriction on data processing, unless it is impossible or involves disproportionate effort to do so. We will inform you if we decide to lift a restriction on data processing.
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The right to data portability. You are eligible to obtain your personal data, which is processed by Altoros, to use it for your own purposes. It means you have the right to receive your personal data—that you have shared with us—in a structured machine readable format, so you can further to transfer the data to a different data controller. This right applies in the following circumstances:
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Right to file a complaint. You have the right to file a complaint about manipulations applied to your data by Altoros with the supervisory authority of your country or a European Union Member State.
We use data hosting service providers in the United States and Ireland to store the information we collect, and we do use extra technical measures to secure your data.
These measures include without limitation: data encryption, password-protected access to personal information, limited access to sensitive data, encrypted transfer of sensitive data (HTTPS, IPSec, TLS, PPTP, and SSH) firewalls and VPN, intrusion detection, and antivirus on all the production servers.
The data collected by third party providers is protected by them and is subject to their terms and privacy policies.
The data collected on our websites by Altoros, as well as the data, which you entrust us under NDAs and contracts, is protected by us. We follow the technical requirements of GDPR and ensure security standards are met without exception.
Though we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data is absolutely safe from intrusion by others during transmission through the Internet, or while stored on our systems, or otherwise in our care.
We collect information worldwide and primarily store this information in the United States and Ireland. We transfer, process, and store your information outside of your country of residence across regions wherever we or our third-party service providers operate for the purpose of delivering our services to you and for maintenance and support purposes. Whenever we transfer your information, we take precaution measures to protect it. Thus, the data by third party providers may be transferred to different countries globally for processing. These data transfers fall under the terms and privacy policies of these providers and (or) under standart data protection clauses.
The data collected by Altoros may be transferred across our offices. Headquartered in the USA, Altoros is an international company with offices in Norway, Finland, Argentina (there is adequacy decision of the European Commission), and Poland. Some countries may not have equivalent privacy and data protection laws as the laws of many of the countries where our customers and users are based. When we share information about you within and among Altoros branches, we make use of standard contractual data protection clauses.
We may supplement or amend this policy by additional policies and guidelines from time to time. We will post any privacy policy changes on this page. We encourage you to review our privacy policy whenever you use our services to stay informed about our data practices and the ways you can help to protect your privacy.
Our services are not directed to individuals under 16. We do not knowingly collect personal information from individuals under 16. If we become aware that an individual under 16 has provided us with personal information, we will take measures to delete such information.
If you disagree with any changes to this privacy policy, you will need to stop using our services.
Your information is controlled by Altoros Americas LLC and Altoros Norge AS. If you have questions or concerns about how your information is handled, please direct your inquiry to Altoros Norge AS, which we have appointed as responsible for facilitating such inquiries or, if you are a resident of the European Economic Area, please contact our EU Representative.
EEA Representative: Altoros Norge AS.
Kongens gate 3
0153 Oslo, Norway
Phone: +47 21 92 93 00
Org. num.: 894 684 992
E-Mail: dpo@altoros.com
