Automating a Customer Service with Chatbots and Neural Networks
How artificial intelligence and chatbots can drive the future? What are the hidden errors when training a neural network and how to cope with them? The answers to these questions were provided at the recent TensorFlow meetup in Munich.
The time for chatbots is now
Xaver Lehmann of e-bot7 contemplated why artificial intelligence and chatbots in particular may be driving the future. In his session, he talked about market trends and according to Xaver, messaging is a top one now. Exploring the world of chatbots, Xaver explained how they work and how businesses and regular customers can benefit. He exemplified two types of chatbots developed using:
- keyword-based natural language processing
- sophisticated natural language processing with machine learning
After demonstrating a sample technical model of a chatbot, he overviewed the e-bot7 platform developed by the company he works for. The solution aims at enabling businesses to build, integrate, and manage chatbots that would automate commerce and customer services via Facebook Messenger, WhatsApp, Telegram, Kik, and Web Messaging.
Watch the video below for more details.
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Further reading
- Building a Chatbot with TensorFlow and Keras
- Under-the-Hood Mechanisms of Neural Networks with TensorFlow
- How TensorFlow Can Help to Perform Natural Language Processing Tasks
- Performance of DL Frameworks: Caffe, Deeplearning4j, TensorFlow, Theano, and Torch
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