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Software Maintenance and Support |
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Quick Facts:
- 72% of software product companies will release a new product each year
- S/W product life cycle: 9 months; success rate of new products: <10%
- Average percentage of maintenance costs to the total cost in the product life-cycle: 60%
- Size of global s/w product market: $USD 173,397 million
- CEO's new mantra: Innovate or Perish
Software Product Lifecycle Management Challenge
Support and Maintenance
of a software product intended for a long operational life
poses special management problems and covers aspects such
as maintenance releases, upgrading, and new releases. The
support and maintenance phase of the product life-cycle is
widely recognized as not only the highest, but also the most
critical cost for any software product company looking at
continued profits over a span of time. Typical software product
companies devote, in many cases, in excess of 50% of their
total programming effort to support and maintenance (including
upgrades).
Software companies focus spending
on research and development because they know that innovative
products and services are key to increasing top-line revenue.
They also understand it is equally crucial to focus on their
installed customer base in order to sustain and maintain
existing revenue streams through product maintenance and
support. Ultimately, today’s software companies are
looking for creative ways to reduce costs in order to increase
profitability – without jeopardizing the quality of
the products they deliver and service.
Altoros Delivers:
- Service packs release and patch tracking.
Altoros and its Release Management
services will provide regularly scheduled point releases
whose content is driven by business value prioritization
for maximized ROI.
- Defect Resolution. Altoros
and its Defect Resolution services will identify, prioritize,
and fix existing system deficiencies to increase application
performance and functionality, business agility, and to
reduce cost.
- Enhancements. Forward/backward
porting to merge enhancements with the core product development
efforts. Altoros will help you prioritize and
optimize system enhancements to be strategically aligned
with your strategic business needs.
Altoros's solutions have helped
its clients to reduce their costs without sacrificing value,
quality, or time-to-market – all while enabling our clients'
core R&D resources to concentrate on strategic business
initiatives.
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